SHIPPING & RETURNS - ADDITIONAL STORE POLICIES

Shipping:

At Africa's Secret, we value our customers and their satisfaction is our top priority. We kindly request you to review the product details carefully before placing your final order. All purchases are final. For U.S.A shipping, (our product processing time is 3 to 5 business days) . We offer UPS shipping options. International Shipping, (product processing time is 7-14 business days). Please note that delay's may occur during holidays or due to inclement weather. We will notify you via email in case of significant shipping delay's.

Returns/Exchange:

At Africa's Secret, we prioritize your satisfaction and want to ensure that you are completely happy with your purchase. We kindly ask that you review the product details carefully before placing your final order. All products are made to order, or Internationally ordered, and purchases are final. Thank you for choosing Africa's Secret/Africa's Secret & Co./Africa's Secret NYC.

Issues Regarding Packaging or Delivery:

At Africa's Secret, we understand the importance of ensuring that our customers receive their packages in good condition and on time. In the event that a package is damaged or undeliverable, our customer service department is always available to assist you. Our customer product team will follow up with you within 24 to 48 hours to provide additional steps and assistance. Please note that it is important to double-check your delivery address before checking out, as refunds will not be issued for orders with incorrect addresses.

Purchasing products:

When making a purchase from Africa's Secret, please take the time to review all details related to the product you are interested in. By proceeding to checkout, you agree to not hold Africa's Secret responsible for any issues that may arise from the use of our products/cosmetics or those purchased from our vendors. Thank you for your understanding.